Refund policy

Refund Policy

At the dot., we want every piece to feel right when it arrives. If something isn’t working for you, we’ll do our best to make it right.

We accept returns within 14 days of delivery for items that are:

To start a return, please contact us at:

thedotwear@outlook.com

Include your order number and reason for the return in your message.

If your item doesn’t fit properly, we offer exchanges depending on available inventory.

We do not accept returns for:

Once your return is received and inspected, your refund will be sent to your original payment method.

Please note:

shipping costs are non-refundable
customers are responsible for return shipping costs unless the item arrived damaged or incorrect

If your order arrives damaged or incorrect, contact us within 7 days of delivery with:

We’ll work to resolve the problem as quickly as possible.

Thank you for supporting the dot.